Frequently Asked Questions

Frequently Asked Questions

 
If you have a question that is not answered on this page, do not hesitate to ask via email at JakeMagnum@magnumproofreading.com.

 

What do you proofread?

While we specialize in proofreading academic work for non-native English speakers, Magnum Proofreading edits almost anything — books, blogs, magazine articles, essays, product descriptions, and more. Basically, if it is written in English, Magnum Proofreading can perfect it for you.

 

Are there any kinds of documents that will you not proofread?

Magnum Proofreading has the right to refuse to work on anything that is deemed highly offensive. For instance, while an e-book that contains an element of racism may be acceptable depending on its treatment, an e-book that reflects extremely racist attitudes of its author will be refused. For more details, see Magnum’s terms of service.

 

In what formats can I submit my work?

While you can send your document in almost any format, it is preferred that you send a Microsoft Word document when you place an order. If you do not have MS Word, WordPad (.rtf) documents and Notepad (.txt) documents are preferred. You may also request editing to be done via Google Docs.

 

Can I get a certificate that proves that my work has been proofread?

Yes. If you need to give a journal documented proof that you have hired a professional proofreading service, simply ask for a proofreading certificate on your order form or via email. Proofreading certificates are provided at no extra charge.

 

Are your services available to anyone from any country?

Yes. Magnum Proofreading’s services are available to anybody who has an internet connection and can make an online payment through PayPal or with a debit or credit card.

 

Do I need to sign up to place an order?

You will not be asked to create an account at Magnum Proofreading to place an order. When you place an order, you will need to supply your name and email address for correspondence purposes, but you will never receive newsletters, special offers, or other spam emails from Magnum Proofreading.

 

What are the differences between the services you offer?

The only difference between the services offered by Magnum Proofreading is the expected turnaround time. In terms of the work that is performed to perfect your document, the services are identical.

 

I have placed an order. What happens now?

You will receive an automatic email from Magnum Proofreading which will notify you that your order has been placed successfully. Shortly afterward, you will receive a personal email from Magnum Proofreading which will ask you to confirm your order and to send your document for proofreading.
 
After confirming your order and sending your document, you will be sent an invoice for your order through PayPal. Note that you do NOT need to have a PayPal account to be able pay the invoice. You will have the option to pay with a debit or credit card.
 
You will then be sent an email when your document has been proofread. If you have already made your payment by this time, your proofread document will be attached to this email. If you have not yet paid, you will be reminded to do so, and you will have your proofread document sent to you once the payment has been received.

 

In what currency are the rates that are posted on your site?

All rates on magnumproofreading.com are given in US dollars, but customers are billed in Canadian dollars. Rates will be based on the exchange rate given on XE.com at the time of billing.

 

Can I pay in a currency other than US dollars?

Absolutely. When you pay via PayPal, the amount to be paid will be converted from CAD to your preferred currency.

 

How long will it take you to proofread my document?

Orders for the Express Service are guaranteed to be proofread at a rate of at least 15,000 words per day. Turnaround times for other services vary depending on which service is selected and Magnum Proofreading’s workload at the time the order is placed. Projects are usually proofread by the estimated date given on the quote calculator. You will be given an exact date of completion when you place your order.

 

I have a large document that I would like you to proofread. I don’t feel comfortable paying the full fee before having my work returned. Can I pay for my project in sections?

If you do not wish to pay up front to have a large document proofread, you can request a pay-as-you-go invoice when you place your order, and you will pay for your order in sections of whatever size works for you. By paying for shorter sections as they are proofread, you can avoid paying several hundred dollars at once for large orders.

Customers should be aware that it may take somewhat longer for a project to be completed when it is paid for in this manner due to the time required for payments to be processed.

 

I need you to proofread more than one document. Do I need to place multiple orders?

It is not necessary to make multiple orders for multiple documents. You may attach as many documents as you wish for a single order.

 

What if there are parts of my document that I do not wish to have proofread?

If there are parts of your work that you want to be left untouched, you can make a note of what sections you do not want to have proofread in the special instructions area of your order form. The word count of these sections will be subtracted from your document’s total word count when your fee is calculated.

It is not recommended that you delete these sections prior to submitting your work with the intention of re-inserting them after you have received your proofread document. Having parts of a document missing could make proofreading the rest of it very confusing.

 

Can Magnum Proofreading make any kind of claim on my copyright? Do I need to give Magnum Proofreading credit for working on my document?

Absolutely not. In no way does Magnum Proofreading have any right to make a claim on your copyright, and you are in no way obliged to give any credit or acknowledgment to Magnum Proofreading anywhere in your publication. Any changes made to your document by Magnum Proofreading belong to you.

 

I have recently submitted something and have paid for it to be proofread, but have changed my mind. How can I cancel my order, and will I get my money back?

If you wish to cancel an order after making a payment, simply send an email to JakeMagnum@magnumproofreading.com that includes the order number (which can be found on your invoice) and that clearly states your wish to have the order canceled. Your request will be granted immediately — no questions asked.

In almost all cases, you will be able to have some of your payment returned to you. You will be charged for the amount of work that has been completed at the time of the cancellation, and you will have the partially-completed work returned to you.

For full details on Magnum Proofreading’s cancellation policy, click here.

 

What if I am unhappy with the work you have returned to me? Can I get my money back?

If you are not satisfied with Magnum Proofreading’s work for any reason, please send an email to JakeMagnum@magnumproofreading.com which expresses your specific concerns. Your document will be proofread another time, at no cost to you, with your concerns in mind.

Unfortunately, to prevent fraudulent claims, Magnum Proofreading will not give refunds for fully-completed projects under any circumstances. Click here for more information.

 

How do you collect and store sensitive customer data?

Your privacy is very important to Magnum Proofreading. For this reason, Magnum requests as little personal information as possible from its customers. For complete details on the collection and storage of customer information, you may review Magnum Proofreading’s policies.

Because all payments to Magnum Proofreading are made via PayPal, Magnum Proofreading never views or handles your credit card information or other payment data.