FREQUENTLY ASKED QUESTIONS
If you have a question that is not answered on this page, do not hesitate to ask by emailing me at JakeMagnum@magnumproofreading.com.
What kinds of documents do you proofread?
Magnum Proofreading specializes in proofreading academic work for non-native English speakers. Most of the documents proofread by Magnum Proofreading are research articles and PhD dissertations. However, I also commonly proofread students’ essays and other academic projects.
What file types do you work with?
While you can send your document in almost any format, it is preferred that you send a Microsoft Word document when you place an order. WordPad (.rtf) and Notepad (.txt) files are preferred if you do not have Microsoft Word. You may also request editing to be done via Google Docs. I do not proofread PDF files.
Can I get a certificate that proves that my work has been proofread by a native English speaker?
Yes. If you need to give a journal documented proof that you have hired a professional proofreading service, you will have the option to request a proofreading certificate when you place your order. You must order either the Standard Proofreading Service or the Full Proofreading Service to receive this option.
Are your services available to anyone from any country?
Magnum Proofreading’s services are available to anybody who has an internet connection and can make an online payment through PayPal. Please check whether PayPal operates in your country before placing your order.
I have placed an order. What happens now?
Your order will be reviewed as soon as possible to determine your fee and the completion date for your project. Once this review has been completed (usually within 24 hours), you will receive an email from Magnum Proofreading which will ask you to confirm your order and to send your document for proofreading.
After confirming your order and sending your document, you will be sent an invoice for your order through PayPal. Note that you do NOT need to have a PayPal account to be able pay the invoice. You will have the option to pay with a debit or credit card.
You will be sent an email when your document has been proofread. This email will remind you to pay the amount on your invoice. Your proofread document will be sent to you once your payment has been received (payments are usually received instantly).
In what currency are your rates?
All rates on magnumproofreading.com are given in US dollars. However, customers are billed in Canadian dollars. Rates will be based on the currency conversion rate given at XE.com at the time of billing.
Can I pay in a currency other than US or Canadian dollars?
Absolutely. When you pay via PayPal, the amount to be paid will be converted to your preferred currency.
I have a large document that I would like you to proofread. I don’t feel comfortable paying the full fee before having my work returned. Can I pay for my project in sections?
If you are a first-time customer and your order is for over $200, you will have your work returned to you in two sections. The first section will cover the first $50-$100 of your fee. The remainder of your document will be contained in the second section. This way, you can be sure that the service meets your standards before committing to paying several hundred dollars.
What if there are parts of my document that I do not wish to have proofread?
If there are parts of your work that you want to be left untouched, you can make a note of what sections you do not want to have proofread in the “special instructions” area of your order form. The word count of these sections will be subtracted from your document’s total word count when your fee is calculated.
It is not recommended that you delete these sections prior to submitting your work with the intention of re-inserting them after you have received your proofread document. Having parts of a document missing could make the proofreading process more difficult for your proofreader.
Can Magnum Proofreading make any kind of claim on my copyright? Do I need to give Magnum Proofreading credit for working on my document?
Absolutely not. In no way does Magnum Proofreading have any right to make a claim on your copyright, and you are in no way obliged to give any credit or acknowledgment to Magnum Proofreading anywhere in your publication. Any changes made to your document by Magnum Proofreading belong to you.
I have recently submitted something and have paid up-front for it to be proofread. I have changed my mind. How can I cancel my order, and will I get my money back?
If you wish to cancel an order after making a payment, simply send an email to JakeMagnum@magnumproofreading.com that includes the order number (which can be found on your invoice) and that clearly states your wish to have the order canceled. Your request will be granted immediately.
In almost all cases, you will be able to have some of your payment returned to you. You will be charged for the amount of work that has been completed at the time of the cancellation, and you will have the partially-completed work returned to you.
For full details on Magnum Proofreading’s cancellation policy, click here.
What if I am unhappy with the work you return to me? Will I be able to get my money back?
If you are not satisfied with Magnum Proofreading’s work for any reason, please send an email to JakeMagnum@magnumproofreading.com which expresses your specific concerns. Your document will be proofread another time, at no cost to you, with your concerns in mind.
Unfortunately, to prevent fraudulent claims, Magnum Proofreading will not give refunds for fully-completed projects under any circumstances. Click here for more information.
How do you collect and store sensitive customer data?
Your privacy is very important to Magnum Proofreading. For this reason, Magnum Proofreading requests as little personal information as possible from its customers. For complete details on the collection and storage of customer information, please review Magnum Proofreading’s policies.
Because all payments to Magnum Proofreading are made via PayPal, Magnum Proofreading never views or handles your credit card information or other payment data.